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Support Forums Contribute to JEvents JEvents Translations (Free Access) Still waiting for the german translation
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In the last few weeks, our ability to create new events has suddenly stopped, and we now just receive the message: Error 500: Could not instantiate mail function. The is consistent in both front and back end.
I've tried turning the notification plugin off and on again, but that doesn't make a difference. I have also tried to follow your instructions in relation to similar reported issues, e.g. Debug mode, error reporting level to maximum, etc. but am not seeing anything obvious. I'm afraid that I am somewhat of a naive user at this level.
I have applied the latest updates to no avail.
Any help greatly appreciated. Thanks!
Details of our setup:
Setting Value
PHP Built On Linux uk14.siteground.eu 3.12.18-clouder0 #2 SMP PREEMPT Mon Mar 7 20:55:37 EET 2022 x86_64
Database Type mysql
Database Version 5.7.32-35-log
Database Collation utf8mb4_general_ci
Database Connection Collation utf8mb4_general_ci
PHP Version 7.4.29
Web Server Apache
WebServer to PHP Interface cgi-fcgi
Joomla! Version Joomla! 3.10.9 Stable [ Daraja ] 7-May-2022 17:02 GMT
Joomla! Platform Version Joomla Platform 13.1.0 Stable [ Curiosity ] 24-Apr-2013 00:00 GMT
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:100.0) Gecko/20100101 Firefox/100.0
I've tried turning the notification plugin off and on again, but that doesn't make a difference. I have also tried to follow your instructions in relation to similar reported issues, e.g. Debug mode, error reporting level to maximum, etc. but am not seeing anything obvious. I'm afraid that I am somewhat of a naive user at this level.
I have applied the latest updates to no avail.
Any help greatly appreciated. Thanks!
Details of our setup:
Setting Value
PHP Built On Linux uk14.siteground.eu 3.12.18-clouder0 #2 SMP PREEMPT Mon Mar 7 20:55:37 EET 2022 x86_64
Database Type mysql
Database Version 5.7.32-35-log
Database Collation utf8mb4_general_ci
Database Connection Collation utf8mb4_general_ci
PHP Version 7.4.29
Web Server Apache
WebServer to PHP Interface cgi-fcgi
Joomla! Version Joomla! 3.10.9 Stable [ Daraja ] 7-May-2022 17:02 GMT
Joomla! Platform Version Joomla Platform 13.1.0 Stable [ Curiosity ] 24-Apr-2013 00:00 GMT
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:100.0) Gecko/20100101 Firefox/100.0
PHP Version : 7.4.29
MySQL Version : 5.7.32-35-log
Server Information : Linux uk14.siteground.eu 3.12.18-clouder0 #2 SMP PREEMPT Mon Mar 7 20:55:37 EET 2022 x86_64
Fix jQuery? : Yes
Load JEvents Bootstrap CSS? : Yes
Max Input Vars ? : 3000
Club code set? : Yes
User Agent : Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:100.0) Gecko/20100101 Firefox/100.0
Joomla : 3.10.9
component_com_jevents : 3.6.36
component_com_jevlocations : 3.7.3
component_com_rsvppro : 3.7.11
component_com_virtuemart : 3.8.8
component_com_jce : 2.9.22
component_com_comprofiler : 2.7.2+build.2022.05.09.18.01.50.cff9cffac
component_plg_kunena_comprofiler : 5.2.8
component_com_acymailing : 5.10.28
module_mod_acym : 7.8.1
module_mod_acymailing : 3.7.0
module_mod_acymailing_latest_j30 : 1.2.0
module_mod_jevents_cal : 3.6.36
module_mod_jevents_custom : 3.6.36
module_mod_jevents_filter : 3.6.36
module_mod_jevents_latest : 3.6.36
module_mod_jevents_legend : 3.6.36
module_mod_jevents_notify : 3.6.2
module_mod_jevents_slideshow : 3.6.1
module_mod_jevents_switchview : 3.6.36
module_mod_jevlocations : 3.7.3
module_mod_jevlocations_location : 3.7.3
layout_JEventsSmartphoneLayout : 3.4.1
layout_smartphone : 3.0.10
plugin_actionlog_jevents : 3.6.36 (not enabled)
plugin_acymailing_calltoaction : 1.1.3
plugin_acymailing_contentplugin : 3.7.0
plugin_acymailing_geolocation : 5.10.28
plugin_acymailing_kunena_j30 : 4.0.5 (not enabled)
plugin_acymailing_listowner_j30 : 1.0.1 (not enabled)
plugin_acymailing_managetext : 1.0.0
plugin_acymailing_online : 3.7.0
plugin_acymailing_phocadownload_j30 : 1.1.0 (not enabled)
plugin_acymailing_plgbirthday_j30 : 4.0.0 (not enabled)
plugin_acymailing_plgfinder_j30 : 1.1.0 (not enabled)
plugin_acymailing_plginboxactions : 5.10.28
plugin_acymailing_share : 1.0.0
plugin_acymailing_stats : 3.7.0
plugin_acymailing_tablecontents : 1.0.0
plugin_acymailing_tagcontent : 3.7.0
plugin_acymailing_tagjevents_j30 : 2.8.0 (not enabled)
plugin_acymailing_tagjevents_jevents : 3.1.1
plugin_acymailing_tagmodule : 5.10.28
plugin_acymailing_tagsubscriber : 5.10.28
plugin_acymailing_tagsubscription : 5.10.28
plugin_acymailing_tagtime : 5.10.28
plugin_acymailing_taguser : 5.10.28
plugin_acymailing_template : 5.10.28
plugin_acymailing_urltracker : 5.10.28
plugin_content_jevents : 3.6.36
plugin_content_jevlocation_embed : 3.7.3
plugin_editors_acyeditor : 5.10.28
plugin_finder_jevents : 3.6.36
plugin_installer_jeventsinstaller : 3.6.36 (not enabled)
plugin_jevents_jevcustomfields : 3.7.3
plugin_jevents_jevfacebooksocial : 3.6.0
plugin_jevents_jevfiles : 3.10.3
plugin_jevents_jevjcomments : 3.1.2
plugin_jevents_jevlocations : 3.7.3
plugin_jevents_jevnotify : 3.6.2 (not enabled)
plugin_jevents_jevpopupdetail : 3.6.1
plugin_jevents_jevrsvppro : 3.7.11
plugin_jevents_jevtimelimit : 3.6.3
plugin_jevents_jevusers : 3.6.0
plugin_k2_k2embedded : 3.6.0
plugin_kunena_comprofiler : 5.2.8
plugin_rsvppro_authorizenet : 3.7.11
plugin_rsvppro_manual : 3.7.11
plugin_rsvppro_mollie : 3.7.11 (not enabled)
plugin_rsvppro_paypalexpress : 3.7.11 (not enabled)
plugin_rsvppro_paypalipn : 3.7.11
plugin_rsvppro_quickpay : 3.7.11 (not enabled)
plugin_rsvppro_stripe : 3.7.11 (not enabled)
plugin_search_acymailing : 7.8.1
plugin_search_acymailingsearch_j30 : 1.0.2 (not enabled)
plugin_search_eventsearch : 3.6.36
plugin_search_jevlocsearch : 3.7.3
plugin_system_acymailingclassmail : 5.10.28 (not enabled)
plugin_system_acymailingurltracker : 5.10.28
plugin_system_acymailoverride : 7.8.1
plugin_system_acymtriggers : 7.8.1
plugin_system_autotweetacymailing_j30 : 1.2.5 (not enabled)
plugin_system_gwejson : 3.6.36
plugin_system_hika_rsvp_redirect : 3.7.11
plugin_system_sendinarticle : 5.10.28
I changed your JEvents config - on the event editing tab there is a setting at the bottom to control from whom the email is sent.
You had it sent as the "creator" which is the default settings - for some reason (possibly because the email account doesn't exist) this crashes for many event creators.
There is a problem with the AcyMailing plugin though - it should not be throwing a 500 error when this problem arises. It should just throw a warning message (as the Joomla core does).
You had it sent as the "creator" which is the default settings - for some reason (possibly because the email account doesn't exist) this crashes for many event creators.
There is a problem with the AcyMailing plugin though - it should not be throwing a 500 error when this problem arises. It should just throw a warning message (as the Joomla core does).
JEvents Club members can get priority forum support at the Support Forum. As well as access to a variety of custom JEvents addons and benefits. Join the JEvents club today!
I'm looking into this - an inability to send a notification email should not trigger a 500 error.
JEvents Club members can get priority forum support at the Support Forum. As well as access to a variety of custom JEvents addons and benefits. Join the JEvents club today!
Can you include login details for a user that can create an event and ideally upgrade JEvents if needed).
Please put credentials in the private site details tab below.
Please put credentials in the private site details tab below.
JEvents Club members can get priority forum support at the Support Forum. As well as access to a variety of custom JEvents addons and benefits. Join the JEvents club today!
Note that the events are being created - its a post event creation notification of some sort that is failing. I suggest you check for duplicated events that may have been created by mistake
Viewing the error page I see that its generated by AcyMailing.
I disabled the "AcyMailing - Override Joomla emails" plugin and was able to save an event - though I still get the "Could not instantiate mail function." message as a notice.
I'm not looking into which message is failing to be sent.
Viewing the error page I see that its generated by AcyMailing.
I disabled the "AcyMailing - Override Joomla emails" plugin and was able to save an event - though I still get the "Could not instantiate mail function." message as a notice.
I'm not looking into which message is failing to be sent.
JEvents Club members can get priority forum support at the Support Forum. As well as access to a variety of custom JEvents addons and benefits. Join the JEvents club today!
I changed your JEvents config - on the event editing tab there is a setting at the bottom to control from whom the email is sent.
You had it sent as the "creator" which is the default settings - for some reason (possibly because the email account doesn't exist) this crashes for many event creators.
There is a problem with the AcyMailing plugin though - it should not be throwing a 500 error when this problem arises. It should just throw a warning message (as the Joomla core does).
You had it sent as the "creator" which is the default settings - for some reason (possibly because the email account doesn't exist) this crashes for many event creators.
There is a problem with the AcyMailing plugin though - it should not be throwing a 500 error when this problem arises. It should just throw a warning message (as the Joomla core does).
JEvents Club members can get priority forum support at the Support Forum. As well as access to a variety of custom JEvents addons and benefits. Join the JEvents club today!
I'll try to add a PHP try/catch to avoid the 500 error in the future.
JEvents Club members can get priority forum support at the Support Forum. As well as access to a variety of custom JEvents addons and benefits. Join the JEvents club today!
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