No user name after "by" on created event

By adrianvg on Tuesday, 07 June 2016

Replies 21

Likes 0

Views 3.4K

Votes 0

Hi all,

I'm getting a weird thing happening when "somebody" on my deparmtment network makes a booking on the Jevents calender.

As can be seen in the screen dump, there is no name in the "event creator"-column.
I'm the admin and would very much like to know who made this particular booking.

The settings for Jevents is public access for viewing the calendars.
Creating events are only allowed for regged users, ie the user must be logged in to the intranet Joomla-site.

My first idea was that a user might have created a joomla site account w/o a name, only the user name, and therefore no real name is displayed. After checking the usual suspects (mac users) in our Windows-only environment, this doesn't seem to be the case.

I have no idea where to even start troubleshooting this...

Pointers and hints are greratly appreciated!

Edit:
Checked; Everybody with an account on our Joomla-site has a user name and a real name. All accounts are activated and enabled.

Hello,

Can you please provide your JEvents Support Info? from the left hand side tab of that screenshot.

Many thanks
Tony

tonyp

8 years ago

0 Likes

0 Votes

0 Comments

#171730

Of course, see below.



PHP Version : 5.5.36

MySQL Version : 5.1.73

Server Information : Linux joomla.orgfarm.uu.se 2.6.32-642.el6.x86_64 #1 SMP Tue May 10 17:27:01 UTC 2016 x86_64

Fix jQuery? : Yes

Load JEvents Bootstrap CSS? : Yes

Max Input Vars ? : 1000

Club code set? : No  

User Agent : Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/50.0.2661.102 Safari/537.36  

Joomla : 3.5.1

component_com_jevents : 3.4.13

component_com_jce : 2.5.16

module_mod_jevents_cal : 3.4.13

module_mod_jevents_custom : 3.4.13

module_mod_jevents_filter : 3.4.13

module_mod_jevents_latest : 3.4.13

module_mod_jevents_legend : 3.4.13

module_mod_jevents_switchview : 3.4.13

plugin_content_jevents : 3.4.13

plugin_finder_jevents : 3.4.13

plugin_search_eventsearch : 3.4.13 (not enabled)

plugin_system_gwejson : 3.4.13

Thanks in advance!

adrianvg

8 years ago

0 Likes

0 Votes

0 Comments

#171731

If you edit this event as the JEvents admin user what do you see in the creator field?

Is it possible that a user created an event and the user has subsequently been deleted from the system?

geraint

8 years ago

0 Likes

0 Votes

0 Comments

#171732

I was also going to point out, please check if you have a custom Event Edit Page layout in JEvents -> Custom layouts

Many thanks
Tony

tonyp

8 years ago

0 Likes

0 Votes

0 Comments

#171733

If you edit this event as the JEvents admin user what do you see in the creator field?

Is it possible that a user created an event and the user has subsequently been deleted from the system?

The field is empty. Please see the attached screen dump.

That was a thought I had too, but no.
This particular event was created about six months ago, and I know for a fact I didn't remove any accounts. I'm the sole admin on the Joomla site, and my routine is to disable any account that isn't being used. I refrain from deleting the account till I'm sure the user won't return in the future.

adrianvg

8 years ago

0 Likes

0 Votes

0 Comments

#171734

I was also going to point out, please check if you have a custom Event Edit Page layout in JEvents -> Custom layouts

Many thanks
Tony

There is one.

Should I look for something in particular there?

adrianvg

8 years ago

0 Likes

0 Votes

0 Comments

#171735

IS it enabled? If so, make sure the creator field is included within this layout. Otherwise it may not be able to set the creator.

tonyp

8 years ago

0 Likes

0 Votes

0 Comments

#171736

IS it enabled? If so, make sure the creator field is included within this layout. Otherwise it may not be able to set the creator.

Below is the content in Event Edit page.

{{Message:MESSAGE}}

<div class="adminform">



	{{Tab Start:TABSTART#JEV_TAB_COMMON}}

	<div class="row jevtitle">

		<div class="span2">

			{{Title Label:TITLE_LBL}}

		</div>

		<div class="span10">

			{{Title:TITLE}}

		</div>

	</div>

	<div {{Priority:PRIORITY# class="row jevpriority" #class="row jevpriority jev_none"}}>

		<div class="span2">

			{{Priority Label:PRIORITY_LBL}}

		</div>

		{{Priority:PRIORITY#<div class="span10">%s</div>}}

	</div>

	<div {{Creator:CREATOR# class="row jevcreator" #class="row jevcreator jev_none"}}>

		<div class="span2">

			{{Creator label:CREATOR_LBL}}

		</div>

		<div class="span10">

			{{Creator:CREATOR}}

		</div>

	</div>			

	<div {{Calendar label:ICAL_LBL#class="row jevical" #class="row jevical jev_none"}}>

		<div class="span2">

			{{Calendar label:ICAL_LBL}}

		</div>

		<div class="span10">

			{{Calendar:ICAL}}

		</div>

	</div>

	<div {{Lock Event:LOCK#class="row jevlock" #class="row jevlock jev_none"}}>

		<div class="span2">

			{{Lock Event label:LOCK_LBL}}

		</div>

		<div class="span10">

			{{Lock Event:LOCK}}

		</div>

	</div>

	<div {{Form list of one category:CATEGORY# class="row jevcategory"#class="row jevcategory jev_none"}}>

		<div class="span2">

			{{Category label:CATEGORY_LBL}}

		</div>

		<div class="span10">

			{{Form list of one category:CATEGORY}}

		</div>

	</div>

	<div {{Access:ACCESS# class="row jevaccess" #class="row jevaccess jev_none"}} >

		<div class="span2">

			{{Access label:ACCESS_LBL}}

		</div>

		<div class="span10">

			{{Access:ACCESS}}

		</div>

	</div>

	<div {{Published State:STATE# class="row jevstate" #class="row jevstate jev_none"}} >

		<div class="span2">

			{{State label:STATE_LBL}}

		</div>

		<div class="span10">

			{{State:STATE}}

		</div>

	</div>

	<div {{Event Colour:COLOUR#class="row jevcolour"  #class=" row jevcolour jev_none"}} >

		<div class="span2">

			{{Colour label:COLOUR_LBL}}

		</div>

		<div class="span10">

			{{Event Colour:COLOUR}}

		</div>

	</div>



	<div class="row jev_description" id='jeveditor' >

		<div class="span2">

			{{Description label:DESCRIPTION_LBL}}

		</div>

		<div class="span10">

			{{Description:DESCRIPTION}}

		</div>

	</div>



	<div class="row jeveditlocation"  id="jeveditlocation">

		<div class="span2">

			{{LOCATION label:LOCN_LBL}}

		</div>

		<div class="span10">

			{{Location:LOCN}}

		</div>

	</div>



	<div class="row jev_contact">

		<div class="span2">

			{{Contact label:CONTACT_LBL}}

		</div>

		<div class="span10">

			{{Contact:CONTACT}}

		</div>

	</div>



	<div class="row jev_extrainfo">

		<div class="span2">

			{{Extra label:EXTRA_LBL}}

		</div>

		<div class="span10">

			{{Extra:EXTRA}}

		</div>

	</div>



	<div class="row">

		<div class="span2">

			Example of single custom field : {{Custom joomlauser2 label:customfield_joomlauser2_lbl}}

		</div>

		<div class="span10">

			{{Custom joomlauser2:customfield_joomlauser2}}

		</div>

	</div>



	{{Custom Fields:CUSTOMFIELDS}} 



	{{Tab Start:TABSTART#JEV_TAB_CALENDAR}}

	{{Calendar tab content:CALTAB}}



	{{Tab Start:TABSTART#Custom Fields Tab One}}

	{{Tab 1:CUSTOM_1}}



	{{Tab Start:TABSTART#Custom Fields Tab Two}}

	{{Tab 2:CUSTOM_2}}



	{{Tab Start:TABSTART#JEV_ATTENDANCE}}

	{{Attendance Tab:JEV_ATTENDANCE}}



	{{Tab Start:TABSTART#JEV_INVITATION_OPTIONS}}

	{{Invitations Tab:JEV_INVITATION_OPTIONS}}



	{{Tab Start:TABSTART#JEV_REMINDER_OPTIONS}}

	{{Reminder Tab:JEV_REMINDER_OPTIONS}}



	{{End Tabs:TABSEND}}

</div>

When I click Publish on this custom form I get

Message



You are attempting to publish a customised layout that is the same as the default layout - it has therefore NOT been published since this is not necessary and can lead to complications at a later date. You should only publish a layout if it has been customised.

I haven't donw any changes to any of the custom layouts.

adrianvg

8 years ago

0 Likes

0 Votes

0 Comments

#171737

No need to publish, if it was published it would have been having an effect.

Can you send me super user login details and logins of the user having the issue please?

Many thanks
Tony

tonyp

8 years ago

0 Likes

0 Votes

0 Comments

#171738

No need to publish, if it was published it would have been having an effect.

Oh, okay.

Can you send me super user login details and logins of the user having the issue please?

Many thanks
Tony

Sorry, no. It's an intranet server, with no external (to the world) access on our uni-network.

Is there some other way to do this?

adrianvg

8 years ago

0 Likes

0 Votes

0 Comments

#171739

Hello,

Do you have any security plugins installed?

That looks like the GWEJson plugin is not installed? Can you search for GWE within the plugin manager.

Many thanks
Tony

tonyp

8 years ago

0 Likes

0 Votes

0 Comments

#171740

None, except for the default ones, you know - Googles two-factor stuff, captcha and so on, which are disabled.

Searching on GWE didn't yield anything, but when I searched on json, it gave the below element where gwejson is mentioned.

Is this as it shoud be?

adrianvg

8 years ago

0 Likes

0 Votes

0 Comments

#171741

That is interesting. Can you enable debug mode in Joomla! and also maximum error reporting and also finally enable your browser console and view the event creation page again?

Many thanks
Tony

tonyp

8 years ago

0 Likes

0 Votes

0 Comments

#171742

That is interesting.

Uh-oh...!

Can you enable debug mode in Joomla! and also maximum error reporting and also finally enable your browser console and view the event creation page again?

Debug mode on, and error reporting set to maximum.
Not sure what you mean by " enable your browser console".

In any case, viewing the event with the missing creator (see dump below), gives some information.
Can you make out the info in the pic?

adrianvg

8 years ago

0 Likes

0 Votes

0 Comments

#171743

I think this might be related with your server configuration. Can you please try to increase max_input_vars setting in your php.ini configuration to 2000 ?

My hipothesis is that with max_input_vars=1000 son parameters are not being correctly saved and then the event is being saved with no event creator related to it.

carcam

8 years ago

0 Likes

0 Votes

0 Comments

#171744

I think this might be related with your server configuration. Can you please try to increase max_input_vars setting in your php.ini configuration to 2000 ?

My hipothesis is that with max_input_vars=1000 son parameters are not being correctly saved and then the event is being saved with no event creator related to it.

It was outcommented in php.ini on my Joomla-server.
In any case, I've uncommented it and increased the parameters to 2000.

Unfortunately the problem remains with no event creator.

It's weird, as it's only those two events are like that.

Maybe it's better to just ignore them?

adrianvg

8 years ago

0 Likes

0 Votes

0 Comments

#171745

can you please try creating a new event so see if the Event Creator field gets populated?

carcam

8 years ago

0 Likes

0 Votes

0 Comments

#171746

can you please try creating a new event so see if the Event Creator field gets populated?

Yupp, it does get populated.

adrianvg

8 years ago

0 Likes

0 Votes

0 Comments

#171747

So for that event the issue is solved, right? In that case, that was the issue on your server. Unfortunately there is no way to recover the information of the original creator of the event although we can give you a hint to batch asign one of your users as creator of all the events with no creator.

carcam

8 years ago

0 Likes

0 Votes

0 Comments

#171748

Batch assign - there's an idea.

Thanks all for your assistance!

adrianvg

8 years ago

0 Likes

0 Votes

0 Comments

#171749