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Strange thing just happened. I have and event where I marked the customer as paid on the back end. I just changed the dates on the event in Jevents, then went to RSVP pro, and see that the customer has money bags. So I clicked on money bags and I got an error message. That said the customer ID does not exist. When I went back the customer is gone. I've had to re-enter the customer manually.
There is another event where I have multiple paid customers and yet the event is showing no participants in RSVP pro - sessions page.
Not sure why.
There is another event where I have multiple paid customers and yet the event is showing no participants in RSVP pro - sessions page.
Not sure why.
Hello,
So for that one:
https://gyazo.com/2cef705c2b611d654242d9791a46ca75
unpaid counts towards capacity is set to no, unpaid is attendance status is confirm. And both of these are set to no:
https://gyazo.com/660251ca4fb40e265f96155157e7eefe
This is because it looks like you changed the price of the event and now the payments have outstanding balances? see:
https://gyazo.com/12d629924c2048ba7eba5c72e8a44bc6
Many thanks
Tony
So for that one:
https://gyazo.com/2cef705c2b611d654242d9791a46ca75
unpaid counts towards capacity is set to no, unpaid is attendance status is confirm. And both of these are set to no:
https://gyazo.com/660251ca4fb40e265f96155157e7eefe
This is because it looks like you changed the price of the event and now the payments have outstanding balances? see:
https://gyazo.com/12d629924c2048ba7eba5c72e8a44bc6
Many thanks
Tony
JEvents Club members can get priority forum support at the Support Forum. As well as access to a variety of custom JEvents addons and benefits. Join the JEvents club today!Join the JEvents club today!
Hey,
So looking at the 27th event it has 2 attendees which is what is expected from the count. Are you expecting to see more?
Can we get phpmyadmin/database logins to review?
Was this a repeating event and you changed the date/time by any chance?
Many thanks
Tony
So looking at the 27th event it has 2 attendees which is what is expected from the count. Are you expecting to see more?
Can we get phpmyadmin/database logins to review?
Was this a repeating event and you changed the date/time by any chance?
Many thanks
Tony
JEvents Club members can get priority forum support at the Support Forum. As well as access to a variety of custom JEvents addons and benefits. Join the JEvents club today!Join the JEvents club today!
Hey,
I've taken a look and can't see anything obvious, but I did notice:
Remove unpaid is set to 60 minutes. Is it possible you marked them unpaid?
Many thanks
Tony
I've taken a look and can't see anything obvious, but I did notice:
Remove unpaid is set to 60 minutes. Is it possible you marked them unpaid?
Many thanks
Tony
JEvents Club members can get priority forum support at the Support Forum. As well as access to a variety of custom JEvents addons and benefits. Join the JEvents club today!Join the JEvents club today!
Hello,
So for that one:
https://gyazo.com/2cef705c2b611d654242d9791a46ca75
unpaid counts towards capacity is set to no, unpaid is attendance status is confirm. And both of these are set to no:
https://gyazo.com/660251ca4fb40e265f96155157e7eefe
This is because it looks like you changed the price of the event and now the payments have outstanding balances? see:
https://gyazo.com/12d629924c2048ba7eba5c72e8a44bc6
Many thanks
Tony
So for that one:
https://gyazo.com/2cef705c2b611d654242d9791a46ca75
unpaid counts towards capacity is set to no, unpaid is attendance status is confirm. And both of these are set to no:
https://gyazo.com/660251ca4fb40e265f96155157e7eefe
This is because it looks like you changed the price of the event and now the payments have outstanding balances? see:
https://gyazo.com/12d629924c2048ba7eba5c72e8a44bc6
Many thanks
Tony
JEvents Club members can get priority forum support at the Support Forum. As well as access to a variety of custom JEvents addons and benefits. Join the JEvents club today!Join the JEvents club today!
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