Unable to print tickets
By cmoorhouse on Monday, 20 March 2023
Posted in JEvents (Free Access)
Replies 6
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Hi

I am using jevents and rsvp pro but our customers are currently unable to print tickets for events they have booked - they can see the print ticket icon but it is not working

are you able to advise

thank you
Caroline
Sounds like it could be a JS or CSS issue - can you give me a URL and login details of a user that can't download/print their tickets?
geraint
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1 year ago
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Hi

The url is:
http://priorparkschools.zealouskitebookingsystem.co.uk/

and via My Events and the Grease event - you can see the print icon at the top of the completed booking form

I have shared my login details below

thank you for looing at this
Caroline
cmoorhouse
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1 year ago
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What version of RSVP Pro do you have? The modal popups in JEvents changed some time ago as did the ones in RSVP Pro to match so if you have updated JEvents and not RSVP Pro this could explain your issues.
geraint
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1 year ago
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after a long awaiting upgrade - circling back to fix some issues

RSVP and JEvents now updated but I am unable to print tickets - can you advise?


thank you
Caroline
cmoorhouse
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1 year ago
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ignore - this is resolved
cmoorhouse
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1 year ago
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Glad you resolved this
geraint
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1 year ago
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