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PayPal won't let me buy a Silver Club Membership

Pre-Sales
  Pre-Sales
umbrella
  umbrella
Silver Member
  Monday, 10 June 2013
  16 Replies
  1.4K Visits
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I tried to buy a Silver Club Membership, but PayPal won't process the payment - I tried 2 different cards a VISA and a Discover but no go (these cards work fine daily elsewhere.)

Is there another way to pay while you get this fixed?

Thanks.
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nanderson
nanderson
11 years ago
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#101379
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Hi,
I had the same problem with a Gold Subscription purchase. :(

Actually quite strange, not even getting an error message, just doesn't go to the next step.
umbrella
umbrella
11 years ago
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#101380
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Same here. No error, just won't transact.
nanderson
nanderson
11 years ago
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#101381
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Hi,
Exactly. It's a shame, I had today set aside for this jevents project and now it will have to wait a few days due to scheduling.
tonyp
tonyp
11 years ago
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#101382
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We are extremely sorry about this guys, it looks like PayPal may have changed some of its rules by forcing certain users to sign up.

I have pointed this out to Geraint to look in to tomorrow.

Very sorry for any inconvenience caused.

Regards
Tony
JEvents Club members can get priority forum support at the Support Forum. As well as access to a variety of custom JEvents addons and benefits. Join the JEvents club today!Join the JEvents club today!
umbrella
umbrella
11 years ago
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#101383
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Thanks! I want to use a credit card on PayPal - not pay with my account.
nanderson
nanderson
11 years ago
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#101384
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Hi,
Thanks for the update.
geraint
geraint
11 years ago
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#101385
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I'm looking into this - can you guys tell me exactly where you are getting these problems and the steps you are undertaking.

From what I understand you are arriving at Paypal landing page and then clicking the link to pay by card, entering the card details there and then get a blank page from Paypal??

Any screenshots you can take and upload would really help isolate the problem.

In the meantime I could send you our bank details if you can make an interational bank transfer.

Thanks for your patience and help in resolving this issue
JEvents Club members can get priority forum support at the Support Forum. As well as access to a variety of custom JEvents addons and benefits. Join the JEvents club today!
debrat29
debrat29
11 years ago
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#101386
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Hi Geraint,

The paypal server simply returns to page with text "billing address" at bottom without a complaint after entering cc info.
geraint
geraint
11 years ago
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#101387
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I'm following up with Paypal - and will let you know as soon as I have any information.
JEvents Club members can get priority forum support at the Support Forum. As well as access to a variety of custom JEvents addons and benefits. Join the JEvents club today!
umbrella
umbrella
11 years ago
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#101388
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Geraint,

Great software btw.

No, when I get to the payment page, I enter my credit card info and click "Continue" but it just stays on the page - it never advances. No errors, nothing. Someone recently said PayPal is making it more and more difficult to pay by credit card IF you have a PayPal account and don't wish to sign in. They're biting the hand that feeds them.

Thanks for help. We really need to add the popups on event info in the Mini-Calendar module.
umbrella
umbrella
11 years ago
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#101389
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Gave up and signed in to pay. I'm not sure if PayPal is just forcing it's members to log in so they (PayPal) can track our every move or if they're incompetent or a bit of both.

I would be concerned that it just doesn't work and you're losing a lot of money from people just giving up and not buying.

Anyway, I just purchased the Silver club membership.

Thanks for the help.
nanderson
nanderson
11 years ago
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#101390
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Hi,
My screen looks very similar. In my case the billing address is showing correctly, but clicking continue just returns you to the same page without any error message or change to the page.
geraint
geraint
11 years ago
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#101391
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Not much joy from Paypal yet - tech support promised an email response but nothing arrived in the last 12 hours.

I notice from the screenshot above that the Billing Address is blank - had you filled this in before hitting the 'continue' button?
JEvents Club members can get priority forum support at the Support Forum. As well as access to a variety of custom JEvents addons and benefits. Join the JEvents club today!
debrat29
debrat29
11 years ago
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#101392
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Hi Geraint, sorry if I caused confusion. The billing address is blank because I removed it prior to uploading snapshot to forum. The paypal form presented the address correctly when I was in the session.
geraint
geraint
11 years ago
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#101393
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Paypal technical support are investigating this now - I'll report back as soon as there is any news.

Sorry for the inconvenience.
JEvents Club members can get priority forum support at the Support Forum. As well as access to a variety of custom JEvents addons and benefits. Join the JEvents club today!
geraint
geraint
11 years ago
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#101394
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Paypal have finally admitted that this is an issue in their systems encountered by many Buyers from the USA and is not just affecting the JEvents.net site.

They have rolled out an emergency bug fix - so please let me know if you still encounter this issue so I can chase them again.

Thanks
JEvents Club members can get priority forum support at the Support Forum. As well as access to a variety of custom JEvents addons and benefits. Join the JEvents club today!
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